Predicting Organizational Citizenship Behaviour in Hospitality Businesses with Decision Tree Method

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dc.contributor.authorCeliker, Nuri
dc.contributor.authorGuzeller, Cem Oktay
dc.date.accessioned2026-01-24T12:31:28Z
dc.date.available2026-01-24T12:31:28Z
dc.date.issued2024
dc.departmentAlanya Alaaddin Keykubat Üniversitesi
dc.description.abstractThe purpose of this study is to determine the effect of toxic leadership perception, leader-member exchange, job stress and emotional exhaustion to predict organizational citizenship behavior of hotel employees. The study is conducted with 623 participants from four and five-star hotel firms in Alanya which is among the top destinations in Turkey. Decision tree analysis is applied to determine the variables that decisive predicting organizational citizenship behavior of the employees. The external validity of the results obtained with the decision tree model is tested with artificial neural networks. The analysis showed that the most significant variable to predict employee organizational citizenship behaviors is leader-member exchange. Findings are discussed in terms of theoretical and practical implications for hospitality literature and sector practitioners.
dc.identifier.doi10.1080/15256480.2022.2120942
dc.identifier.endpage474
dc.identifier.issn1525-6480
dc.identifier.issn1525-6499
dc.identifier.issue2
dc.identifier.scopus2-s2.0-85138311651
dc.identifier.scopusqualityQ1
dc.identifier.startpage436
dc.identifier.urihttps://doi.org/10.1080/15256480.2022.2120942
dc.identifier.urihttps://hdl.handle.net/20.500.12868/5909
dc.identifier.volume25
dc.identifier.wosWOS:000851609300001
dc.identifier.wosqualityQ2
dc.indekslendigikaynakWeb of Science
dc.indekslendigikaynakScopus
dc.language.isoen
dc.publisherRoutledge Journals, Taylor & Francis Ltd
dc.relation.ispartofInternational Journal of Hospitality & Tourism Administration
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/closedAccess
dc.snmzKA_WoS_20260121
dc.subjectOrganizational citizenship behavior
dc.subjecttoxic leadership
dc.subjectLeader-Member exchange
dc.subjectjob stress
dc.subjectemotional exhaustion
dc.subjecthotel firms
dc.titlePredicting Organizational Citizenship Behaviour in Hospitality Businesses with Decision Tree Method
dc.typeArticle

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