Predicting Organizational Citizenship Behaviour in Hospitality Businesses with Decision Tree Method
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Tarih
2024
Yazarlar
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
Routledge Journals, Taylor & Francis Ltd
Erişim Hakkı
info:eu-repo/semantics/closedAccess
Özet
The purpose of this study is to determine the effect of toxic leadership perception, leader-member exchange, job stress and emotional exhaustion to predict organizational citizenship behavior of hotel employees. The study is conducted with 623 participants from four and five-star hotel firms in Alanya which is among the top destinations in Turkey. Decision tree analysis is applied to determine the variables that decisive predicting organizational citizenship behavior of the employees. The external validity of the results obtained with the decision tree model is tested with artificial neural networks. The analysis showed that the most significant variable to predict employee organizational citizenship behaviors is leader-member exchange. Findings are discussed in terms of theoretical and practical implications for hospitality literature and sector practitioners.
Açıklama
Anahtar Kelimeler
Organizational citizenship behavior, toxic leadership, Leader-Member exchange, job stress, emotional exhaustion, hotel firms
Kaynak
International Journal of Hospitality & Tourism Administration
WoS Q Değeri
Q2
Scopus Q Değeri
Q1
Cilt
25
Sayı
2
