The relationship between emotional labour and burnout: a meta-analysis

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dc.contributor.authorÇeliker, Nuri
dc.contributor.authorÜstünel, Mehmet Fatih
dc.contributor.authorGüzeller, Cem Oktay
dc.date.accessioned2021-02-19T21:16:46Z
dc.date.available2021-02-19T21:16:46Z
dc.date.issued2019
dc.departmentALKÜ
dc.description.abstractThis study examines individual studies conducted in the tourism-hospitality industry based on a sample in Turkey. It aims to determine the relations between emotional labour subdimensions (surface acting, deep acting, genuine emotion) and burnout subdimensions (emotional exhaustion, depersonalization, personal accomplishment) through meta-analysis. The analyses were performed on 13 individual studies. The findings suggest no significant relation between surface acting/genuine emotion and burnout subdimensions. On the other hand, while deep acting has a weak negative relation with emotional exhaustion and depersonalization, no significant relation was identified between deep acting and personal accomplishment. The findings are discussed in terms of their theoretical and practical impact on the tourism and hospitality industry.
dc.identifier.doi10.1080/13032917.2019.1581625
dc.identifier.endpage345en_US
dc.identifier.issn1303-2917
dc.identifier.issn2156-6909
dc.identifier.issue3en_US
dc.identifier.scopusqualityQ1
dc.identifier.startpage328en_US
dc.identifier.urihttps://doi.org/10.1080/13032917.2019.1581625
dc.identifier.urihttps://hdl.handle.net/20.500.12868/545
dc.identifier.volume30en_US
dc.identifier.wosWOS:000484403900003
dc.identifier.wosqualityN/A
dc.indekslendigikaynakWeb of Science
dc.indekslendigikaynakScopus
dc.institutionauthor0-belirlenecek
dc.language.isoen
dc.publisherRoutledge Journals, Taylor & Francis Ltd
dc.relation.ispartofAnatolia-International Journal of Tourism And Hospitality Research
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/closedAccess
dc.subjectEmotional labor
dc.subjectburnout
dc.subjectemotional exhaustion
dc.subjectmeta analysis
dc.titleThe relationship between emotional labour and burnout: a meta-analysis
dc.typeArticle

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