Evaluating the performance of websites from a public value, usability, and readability perspectives: a review of Turkish national government websites

Basit Öğe Kaydı
dc.authorid0000-0001-5344-4359
dc.contributor.authorAkgul, A.
dc.date.accessioned2026-01-24T12:30:55Z
dc.date.available2026-01-24T12:30:55Z
dc.date.issued2024
dc.departmentAlanya Alaaddin Keykubat Üniversitesi
dc.description.abstractThis study aims to examine the public values, usability, and readability attributes of national level e-government Websites in Turkey. The Website analysis included 112 sites in the E-Government Gateway. The Websites were evaluated on the basis of public values aspects of accessibility, public participation, trust and legitimacy (i.e., transparency/openness and security/privacy), dialogue, service delivery quality, and accountability. The research also aims to examine the usability of Turkey's national Websites and assess their usability using online diagnostic methods. The pages are evaluated according to a selection of usability criteria: bounce rate, design optimization, download time, Google page rank, markup validation, mobile accountability, page size, response time, traffic rank (Turkey), and traffic rank (Global). Lastly, three most popular readability measures, Flesch-Kincaid Reading Ease, Flesch-Kincaid Grade Level, and Gunning Fog Index have been used to assess readability of national level Turkish government Websites. Results reveal that the situation in Turkey is far from satisfying with regards to overall performance of e-government services. Additionally, the results of this study depicted that the usability and performance criteria are neglected in these Websites. Lastly, the study also revealed readability and security vulnerabilities in the Websites. The findings of the study have critical theoretical, practical, and policy implications.
dc.identifier.doi10.1007/s10209-022-00909-4
dc.identifier.endpage990
dc.identifier.issn1615-5289
dc.identifier.issn1615-5297
dc.identifier.issue2
dc.identifier.scopus2-s2.0-85136557475
dc.identifier.scopusqualityQ1
dc.identifier.startpage975
dc.identifier.urihttps://doi.org/10.1007/s10209-022-00909-4
dc.identifier.urihttps://hdl.handle.net/20.500.12868/5525
dc.identifier.volume23
dc.identifier.wosWOS:000842866300002
dc.identifier.wosqualityQ3
dc.indekslendigikaynakWeb of Science
dc.indekslendigikaynakScopus
dc.language.isoen
dc.publisherSpringer Heidelberg
dc.relation.ispartofUniversal Access in The Information Society
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/closedAccess
dc.snmzKA_WoS_20260121
dc.subjectPublic values
dc.subjectUsability
dc.subjectAccessibility
dc.subjectQuality
dc.subjectWeb performance
dc.subjectReadability
dc.subjectGovernment websites
dc.subjectTurkish republic
dc.titleEvaluating the performance of websites from a public value, usability, and readability perspectives: a review of Turkish national government websites
dc.typeArticle

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