THE IMPACT OF PROFESSIONALISM ON COMPETITIVE ADVANTAGE THROUGH ORGANIZATIONAL RESILIENCE IN HOSPITALITY BUSINESSES

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dc.contributor.authorKaçmaz, Yaşar Yiğit
dc.contributor.authorUnguren, Engin
dc.date.accessioned2026-01-24T12:01:16Z
dc.date.available2026-01-24T12:01:16Z
dc.date.issued2023
dc.departmentAlanya Alaaddin Keykubat Üniversitesi
dc.description.abstractDespite the crises deeply affecting the tourism industry, the number of hospitality businesses in Turkey increase every year, and the competition between them becomes fiercer. Identifying the factors, contributing to competitive advantages, is crucial for hospitality companies that wish to succeed, grow and be present in a competitive market. In this context, this study aims to examine the effect professionalization has on competitive advantage in hospitality businesses, mediated by organizational resilience. Having adopted a quantitative research method, the study utilized convenience sampling and questionnaires to collect data. Managers from the five-star hospitality businesses in Alanya and Manavgat provided the data for the study. In total, 414 questionnaires were collected for the analyses. According to the findings, acquired from the structural model, professionalization positively predicts organizational resilience and competitive power, while organizational resilience also does the same for competitive power. Furthermore, the relationship between professionalization and competitive power is fully mediated by organizational resilience. In general, the results of the study show that qualified managers and employees play key roles in acquiring competitive power by improving organizational resilience. The findings of the study present empirical outcomes that can be deemed guidelines for hospitality businesses to acquire and sustain competitive power in today’s rapidly changing environment, fiercely competitive market and frequently surging crises.
dc.identifier.doi10.33083/joghat.2023.290
dc.identifier.endpage656
dc.identifier.issn2619-9548
dc.identifier.issue2
dc.identifier.startpage645
dc.identifier.trdizinid1185854
dc.identifier.urihttps://search.trdizin.gov.tr/tr/yayin/detay/1185854
dc.identifier.urihttps://doi.org/10.33083/joghat.2023.290
dc.identifier.urihttps://hdl.handle.net/20.500.12868/4125
dc.identifier.volume6
dc.indekslendigikaynakTR-Dizin
dc.language.isoen
dc.relation.ispartofJournal of gastronomy, hospitality and travel (Online)
dc.relation.publicationcategoryMakale - Ulusal Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/openAccess
dc.snmzKA_TR-Dizin_20260121
dc.subjectOtelcilik
dc.subjectKonaklama
dc.subjectSpor ve Turizm
dc.titleTHE IMPACT OF PROFESSIONALISM ON COMPETITIVE ADVANTAGE THROUGH ORGANIZATIONAL RESILIENCE IN HOSPITALITY BUSINESSES
dc.typeArticle

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