INTERCULTURAL COMMUNICATION COMPETENCE OF HEALTHCARE PROFESSIONALS CARING FOR PATIENTS FROM DIVERSE CULTURES

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dc.contributor.authorTüredi, Serdar
dc.contributor.authorGülsoy, Hatice
dc.contributor.authorAkyüz, Hatice Öntürk
dc.date.accessioned2026-01-24T11:55:17Z
dc.date.available2026-01-24T11:55:17Z
dc.date.issued2024
dc.departmentAlanya Alaaddin Keykubat Üniversitesi
dc.description2024-SBB-0179
dc.description.abstractThis research aims to examine the intercultural communication competence of healthcare professionals providing care and treatment to patients from different cultures. It evaluates the impact of intercultural communication on the quality and effectiveness of healthcare services. Method: The research was conducted with the participation of 280 healthcare professionals working at Alanya Alaaddin Keykubat University Hospital. Data were collected using the Intercultural Sensitivity, Intercultural Effectiveness, and Intercultural Awareness scales. Data analysis was performed using SPSS 25.0, and non-parametric tests were used for data that did not follow a normal distribution. Findings: Of the participants, 67.8% were female, 74.7% were under 25 years old, and 81.6% were single. In terms of education, 36.8% had an associate degree, and 44.8% had a bachelor's degree. The effects of demographic variables such as gender, marital status, and work department on intercultural competence were examined. Women scored higher than men in the Identity Protection sub-dimension, while married individuals scored lower than singles in the Cultural Communication Awareness sub-dimension. Paramedics had higher intercultural effectiveness scores compared to nurses. Discussion: The duration of experience significantly affected the Comfort in Communication sub-dimension. Higher education levels were associated with increased intercultural sensitivity and effectiveness scores. Those who received intercultural patient care training had higher scores, and those willing to work with patients from different cultures had higher intercultural sensitivity and effectiveness scores. Conclusion: These findings emphasize the importance of intercultural training and development programs to improve the quality of healthcare services. Enhancing healthcare professionals' intercultural communication skills is crucial for increasing patient satisfaction and the effectiveness of healthcare services.
dc.description.sponsorshipThe research is not supported by any organization.
dc.identifier.doi10.33457/ijhsrp.1487305
dc.identifier.endpage209
dc.identifier.issn2602-3482
dc.identifier.issue3
dc.identifier.startpage196
dc.identifier.urihttps://doi.org/10.33457/ijhsrp.1487305
dc.identifier.urihttps://hdl.handle.net/20.500.12868/2785
dc.identifier.volume9
dc.language.isoen
dc.publisherRojan GÜMÜŞ
dc.relation.ispartofInternational Journal of Health Services Research and Policy
dc.relation.ispartofInternational Journal of Health Services Research and Policy
dc.relation.publicationcategoryMakale - Ulusal Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/openAccess
dc.snmzKA_DergiPark_20260121
dc.subjectFundamentals of Nursing
dc.subjectHemşirelik Esasları
dc.titleINTERCULTURAL COMMUNICATION COMPETENCE OF HEALTHCARE PROFESSIONALS CARING FOR PATIENTS FROM DIVERSE CULTURES
dc.typeArticle

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