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A Case Study of Public Transformation in Digital Governance Practices: The Case of Antalya District Municipalities
(Alanya Alaaddin Keykubat University, 2025) Yenialp, Erdal; Yıldırım, Mustafa; Uyar, Pinar Özer
The aim of this study is to measure the digital level of decentralized municipalities in Antalya province. In this context, the digital services provided by 14 decentralized district municipalities through their corporate websites have been examined using the content analysis method. The obtained data were examined within the framework of Hughes (2003) model of information, interaction, operation and transaction stages, which is one of the methods called maturity model in the literature and grouped and frequency values were calculated through the created form. As a result of the findings, the web pages of the municipalities were found to be sufficient in terms of information, but insufficient in terms of interaction, operation and transaction. Although it seems to be sufficient in terms of membership in terms of transaction, inadequacies in terms of implementation have been opened to discussion in the context of size, funding shortage and manager vision. The study is expected to contribute to the realization of future practices more effective and efficient by providing a perspective on the effectiveness of e-municipality activities of municipalities.