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    Exploring the effect of push and pull motivation factors on destination satisfaction: Empirical evidence from amenity migration perspectives
    (Varna Univ Management-Vum, 2021) Unguren, Engin; Tekin, Omer Akgun; Bayirli, Mehmet
    This study was carried out within the context of amenity migration addressed as a category of post-tourism movements group with a purposeful sample of 489 participants. The main purpose of this research is to explore the motivations of participants of different nationalities in Alanya by using a push and pull framework and to investigate the relationship between motivation and overall destination satisfaction. A quantitative research methodology was adopted, and the descriptive and explanatory research methods were used. The findings of this study indicated that pull and push motivations of participants differ according to country origin. Furthermore, the results revealed that push and pull motivations significantly influence destination satisfaction. Moreover, it was concluded that push motivation factors of Middle Eastern and Russian participants had a higher impact on destination satisfaction than European participants. Findings of the research were discussed along with their theoretical contributions and managerial implications.
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    Exploring the Interplay of Competition and Justice: A Moderated Mediation Model of Competitive Psychological Climate, Workplace Envy, Interpersonal Citizenship Behavior, and Organizational Justice
    (Mdpi, 2024) Yildiz, Sevcan; Unguren, Engin; Tekin, Omer Akgun; Derman, Engin
    The competitive psychological environment that arises within an organization is widely recognized as a crucial factor impacting employee performance and, indirectly, overall business productivity. Nonetheless, mishandling this environment can result in unforeseen challenges. Thus, a moderated mediation model was employed in this study to ascertain the adverse effects of competitive psychological climate and how to mitigate said effects. Data were collected via a survey of 523 employees of four- and five-star accommodation establishments in Alanya and Manavgat using convenience sampling. This study revealed that a competitive work environment leads to increased workplace envy, which adversely affects interpersonal citizenship behavior. Additionally, it was discovered that workplace envy mediates the effects of competitive climate on interpersonal citizenship behavior. The negative impact of competitive psychological climate on workplace envy and interpersonal citizenship behavior is mitigated by organizational justice. This study's results offer significant contributions to both theoretical and practical understandings of the potential effects of competitive psychological climate and how to handle them.
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    Individual Differences in Plate Wasting Behavior: The Roles of Dispositional Greed, Impulsivity, Food Satisfaction, and Ecolabeling
    (Mdpi, 2023) Unguren, Engin; Tekin, Omer Akgun; Avsalli, Huseyin; Kacmaz, Yasar Yigit
    This study examines the effects of dispositional greed, impulsivity, food satisfaction, and ecolabeling on consumers' plate waste in all-inclusive hotels. Using a moderated mediation research model, a cross-sectional survey was conducted among 1253 tourists of different nationalities, all staying in five-star hotels in Alanya, Turkiye. The results show that both dispositional greed and impulsivity positively predict and significantly contribute to plate waste. Conversely, food satisfaction was found to be an influential variable that moderates the effects of greed and impulsivity on plate waste, highlighting its critical role in waste reduction strategies. Ecolabels, despite their intended purpose, were not found to have a significant impact on consumer attitudes toward plate waste. Future research is encouraged to explore strategies to counteract dispositional greed and impulsivity, given their significant impact on plate waste behavior. At the same time, refining methods to promote food satisfaction and the effective use of ecolabels may contribute significantly to reducing plate waste in all-inclusive resorts. This research contributes to our understanding of the psychological factors that influence consumer behavior in buffet settings and provides guidance to hospitality industry practitioners seeking to reduce waste.
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    The cost of smile: how individual and organizational factors moderate the impact of emotional labor on work alienation via burnout
    (Frontiers Media Sa, 2025) Unguren, Engin; Tekin, Omer Akgun; Avsalli, Huseyin
    Introduction In the tourism industry, frontline employees are exposed to intense customer interactions that require emotional labor. It is critically important to understand the effects of surface acting and deep acting strategies-performed within the framework of organizational display rules-on adverse psychological consequences such as burnout and work alienation. Building on the Conservation of Resources (COR) and Job Demands-Resources (JD-R) theories, this study examines the mechanisms and boundary conditions of this negative cycle. This study examines an integrated model examining the mediating role of burnout in the relationship between emotional labor strategies (surface and deep acting) and work alienation, and the moderating (buffering) roles of service orientation (as a personal resource) and managerial support (as an organizational resource) in this process.Method Data were collected through random sampling from 1,252 employees working in five-star hotels located in the Alanya and Manavgat regions of T & uuml;rkiye and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM).Results The findings revealed that surface acting significantly increased both burnout and work alienation, whereas deep acting significantly mitigated these adverse outcomes. Burnout was identified as a partial mediator in the relationship between emotional labor strategies and work alienation. A key finding was the significant buffering effect of both service orientation and managerial support on the relationship between emotional labor and burnout. These resources substantially weakened the positive effect of surface acting on burnout, thereby reducing its detrimental consequences.Discussion The results demonstrate that the negative psychological costs of emotional labor can be effectively managed through individual and organizational resources. Theoretically, integrating multi-level resources within a unified model provides a more nuanced understanding for the emotional labor literature. Practically, the findings suggest that hospitality organizations should prioritize selecting service-oriented individuals during recruitment and invest in training programs that foster supportive leadership behaviors among managers.
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    The Effects of Job Stress on Burnout and Turnover Intention: The Moderating Effects of Job Security and Financial Dependency
    (Mdpi, 2024) Unguren, Engin; Onur, Neslihan; Demirel, Husne; Tekin, Omer Akgun
    (1) Background: The hospitality industry is known for exposing employees to work stress, which can lead to work-related burnout and high turnover rates. This study aims to examine the relationships between work stress, work-related burnout, and turnover intention. It also explores the mediating role of work-related burnout and the moderating role of job security and financial dependence. (2) Methods: A cross-sectional survey was conducted among 494 hotel employees working in five-star hotels in Belek and Manavgat, T & uuml;rkiye, using a moderated mediation research model. The study found that work stress increases work-related burnout, which in turn increases turnover intention. Additionally, work-related burnout was found to mediate the relationship between work stress and turnover intention. Furthermore, it was found that perceived job security moderates the relationship between work stress levels and work-related burnout. Additionally, the variable of financial dependence was found to moderate the relationship between employees' levels of work-related burnout and their turnover intentions. Similarly, the study found that the financial dependence variable moderates the effect of work-related burnout on employees' turnover intention. Additionally, the study found that employees' perception of job security moderates the impact of work stress on work-related burnout. In conclusion, the study suggests that positive perceptions of job security can mitigate the impact of work stress on work-related burnout. Similarly, the impact of work-related burnout on turnover intention diminishes as the degree of financial dependence rises.
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    The effects of social disconnectedness, social media addiction, and social appearance anxiety on tourism students' career intentions: The moderating role of self-efficacy and physical activity
    (Elsevier Sci Ltd, 2023) Unguren, Engin; Tekin, Omer Akgun
    This study aims to explore the relationships between social disconnectedness, social media addiction, social appearance anxiety and the career intentions of hospitality and tourism students in the industry. Moreover, it examines the moderating roles of physical activity and self-efficacy on these relationships. Data were collected through questionnaires from undergraduate students at the departments of tourism management, gastronomy and culinary arts, recreation management and tourist guidance across nine different universities. A convenience sampling method, one of the non-probability sampling methods, was employed, reaching a total of 719 respondents. The study revealed that social disconnectedness increased social media addiction, which in turn escalated social appearance anxiety, thereby reducing the students' intention to build a career in tourism. Nevertheless, it was found that physical activity can mitigate the negative impact of social disconnectedness on social media addiction. Additionally, self-efficacy buffered the adverse effect of social appearance anxiety on the intention to pursue a career in tourism. The results of this study provide valuable insights and recommendations for tourism education and career counseling, enabling a deeper comprehension of the psychosocial factors that may influence students' career development and intentions.
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    The relationship between workplace toxicity, stress, physical activity and emotional eating
    (Taylor & Francis Ltd, 2024) Unguren, Engin; Tekin, Omer Akgun
    This study examines the relationship between perceived workplace toxicity and stress of employees in the hospitality industry and emotional eating behaviors within the context of their physical activity levels. A cross-sectional design from amongst the quantitative research methods was used, in which data were collected via questionnaires from 846 participants who work in five-star hotels in Alanya, Turkey. The study concluded that workplace toxicity positively predicts stress and emotional eating, and the impact of workplace toxicity on emotional eating occurs via stress. Furthermore, physical activity plays a moderating role in the effect of workplace toxicity and stress on emotional eating. As employees' physical activity levels drop, the effect of both stress and workplace toxicity on emotional eating significantly increases. These results reveal that physical activity buffers the negative effects of workplace toxicity and stress on emotional eating.