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    Individual Differences in Plate Wasting Behavior: The Roles of Dispositional Greed, Impulsivity, Food Satisfaction, and Ecolabeling
    (Mdpi, 2023) Unguren, Engin; Tekin, Omer Akgun; Avsalli, Huseyin; Kacmaz, Yasar Yigit
    This study examines the effects of dispositional greed, impulsivity, food satisfaction, and ecolabeling on consumers' plate waste in all-inclusive hotels. Using a moderated mediation research model, a cross-sectional survey was conducted among 1253 tourists of different nationalities, all staying in five-star hotels in Alanya, Turkiye. The results show that both dispositional greed and impulsivity positively predict and significantly contribute to plate waste. Conversely, food satisfaction was found to be an influential variable that moderates the effects of greed and impulsivity on plate waste, highlighting its critical role in waste reduction strategies. Ecolabels, despite their intended purpose, were not found to have a significant impact on consumer attitudes toward plate waste. Future research is encouraged to explore strategies to counteract dispositional greed and impulsivity, given their significant impact on plate waste behavior. At the same time, refining methods to promote food satisfaction and the effective use of ecolabels may contribute significantly to reducing plate waste in all-inclusive resorts. This research contributes to our understanding of the psychological factors that influence consumer behavior in buffet settings and provides guidance to hospitality industry practitioners seeking to reduce waste.
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    Öğe
    The cost of smile: how individual and organizational factors moderate the impact of emotional labor on work alienation via burnout
    (Frontiers Media Sa, 2025) Unguren, Engin; Tekin, Omer Akgun; Avsalli, Huseyin
    Introduction In the tourism industry, frontline employees are exposed to intense customer interactions that require emotional labor. It is critically important to understand the effects of surface acting and deep acting strategies-performed within the framework of organizational display rules-on adverse psychological consequences such as burnout and work alienation. Building on the Conservation of Resources (COR) and Job Demands-Resources (JD-R) theories, this study examines the mechanisms and boundary conditions of this negative cycle. This study examines an integrated model examining the mediating role of burnout in the relationship between emotional labor strategies (surface and deep acting) and work alienation, and the moderating (buffering) roles of service orientation (as a personal resource) and managerial support (as an organizational resource) in this process.Method Data were collected through random sampling from 1,252 employees working in five-star hotels located in the Alanya and Manavgat regions of T & uuml;rkiye and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM).Results The findings revealed that surface acting significantly increased both burnout and work alienation, whereas deep acting significantly mitigated these adverse outcomes. Burnout was identified as a partial mediator in the relationship between emotional labor strategies and work alienation. A key finding was the significant buffering effect of both service orientation and managerial support on the relationship between emotional labor and burnout. These resources substantially weakened the positive effect of surface acting on burnout, thereby reducing its detrimental consequences.Discussion The results demonstrate that the negative psychological costs of emotional labor can be effectively managed through individual and organizational resources. Theoretically, integrating multi-level resources within a unified model provides a more nuanced understanding for the emotional labor literature. Practically, the findings suggest that hospitality organizations should prioritize selecting service-oriented individuals during recruitment and invest in training programs that foster supportive leadership behaviors among managers.