Celiker, NuriGuzeller, Cem Oktay2026-01-242026-01-2420241525-64801525-6499https://doi.org/10.1080/15256480.2022.2120942https://hdl.handle.net/20.500.12868/5909The purpose of this study is to determine the effect of toxic leadership perception, leader-member exchange, job stress and emotional exhaustion to predict organizational citizenship behavior of hotel employees. The study is conducted with 623 participants from four and five-star hotel firms in Alanya which is among the top destinations in Turkey. Decision tree analysis is applied to determine the variables that decisive predicting organizational citizenship behavior of the employees. The external validity of the results obtained with the decision tree model is tested with artificial neural networks. The analysis showed that the most significant variable to predict employee organizational citizenship behaviors is leader-member exchange. Findings are discussed in terms of theoretical and practical implications for hospitality literature and sector practitioners.eninfo:eu-repo/semantics/closedAccessOrganizational citizenship behaviortoxic leadershipLeader-Member exchangejob stressemotional exhaustionhotel firmsArticle10.1080/15256480.2022.21209422524364742-s2.0-85138311651Q1WOS:000851609300001Q2