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dc.contributor.authorÜngüren, Engin
dc.contributor.authorKaçmaz, Yaşar Yiğit
dc.date.accessioned2022-09-26T08:11:19Z
dc.date.available2022-09-26T08:11:19Z
dc.date.issued2021en_US
dc.identifier.urihttps://hdl.handle.net/20.500.12868/1681
dc.identifier.urihttps://essuir.sumdu.edu.ua/bitstream-download/123456789/88306/1/Unguren_mmi_2_2022.pdf;jsessionid=A3E12C4DF283B18D00224B5806FAC2B1
dc.description.abstractIn many destinations, crises such as hurricanes, floods, wildfires, earthquakes, terrorist attacks, and outbreaks negatively impact the tourism industry. Such crises stress out both management levels and employees, declining productivity. In an environment where the crisis is intense, tourism enterprises need to take the necessary precautions to continue their activities and ensure sustainability. This study focuses on the implications of organisational resilience on employees, which refers to the ability to continue its activities in the face of crises. This study, handled in the context of Social Exchange Theory, has two purposes. The first purpose of the study is to determine the effect of organisational resilience on organisational support and work engagement. The second purpose of this study is to determine the mediating role of organisational support in the relationship between organisational resilience and work engagement. The study is cross-sectional and employs a quantitative method. The study used convenience sampling because it was conducted during the COVID-19 pandemic and the relevant restrictions dictated certain precautions. Another reason behind convenience sampling is the limited cost and timeline for the study. Data were collected with questionnaires from 506 employees working at four and five-star hotels. The suitability of the measurement model was tested with confirmatory factor analysis. The mediation analysis was carried out with process macro, based on the bootstrap method. Consequent to the analyses conducted in line with the purposes of this study, organisational resilience was found to positively impact perceived organisational support and work engagement. Furthermore, perceived organisational support has a full mediation role in the relationship between organisational resilience and work engagement. The findings of this study theoreticaly provide a framework regarding how organisational resilience improves employees' attitudes towards their jobs. In addition, the results obtained in the study help efficiently manage crises and unexpected events and develop the right policies for employees.en_US
dc.language.isoengen_US
dc.relation.isversionof10.21272/mmi.2022.2-13en_US
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.subjectOrganisational resilienceen_US
dc.subjectOrganisational supporten_US
dc.subjectWork engagementen_US
dc.subjectCrisesen_US
dc.subjectHotel employeesen_US
dc.titleInnovations in management of hotel employees: The relationship between organizational resilience and work engagementen_US
dc.typearticleen_US
dc.contributor.departmentALKÜ, Fakülteler, İktisadi ve İdari Bilimler Fakültesi, İşletme Bölümüen_US
dc.identifier.volume2en_US
dc.identifier.startpage141en_US
dc.identifier.endpage150en_US
dc.relation.journalMarketing and Management of Innovationsen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US


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