Ara
Toplam kayıt 3, listelenen: 1-3
Determining the role of hotel attributes in building customer loyalty using importance-performance analysis: A study in the context of tourist nationalities
(2021)
Identifying the importance and satisfaction of hotel attributes in the eyes of tourists and their role in building customer loyalty is critical for improving the service quality. Therefore, in our study, customers' importance ...
The moderator role of financial well-being on the effect of job insecurity and the COVID-19 anxiety on burnout: A research on hotel-sector employees in crisis
(2021)
During the coronavirus disease 2019 (COVID-19) pandemic, which is caused by the severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2), hotel-sector employees attempted to cope with the fear of becoming infected; ...
Innovations in management of hotel employees: The relationship between organizational resilience and work engagement
(2021)
In many destinations, crises such as hurricanes, floods, wildfires, earthquakes, terrorist attacks, and outbreaks negatively impact the tourism industry. Such crises stress out both management levels and employees, declining ...